Privacy Policy

We at Tech Connect know you care about how your personal information is used and shared, and we take your privacy seriously.  Please read the following to learn more about our Privacy Policy.

By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

Remember that your use of Tech Connect’s Services is at all times subject to the Terms of Service {LINK}, which incorporates this Privacy Policy.  Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Service. In addition, if you are a resident of the European Union, United Kingdom, Lichtenstein, Norway, or Iceland, you may have additional rights under the EU General Data Protection Regulation.

Who is the Data Controller?

We Tech.London are Tech City Connect Ltd, a limited company registered at 174D Pentonville Road, London, England N1 9JP. 

Tech City Connect Ltd is the controller and responsible for your personal data (collectively referred to as “Company”, “we”, “us” or “our” in this Privacy Policy). We are registered as a data controller with the Information Commissioner’s Office with number ICO:00012718986.

This Privacy Policy is issued on behalf of the Group so when we mention “Company”, “we’,’ “us” or “our” in this privacy policy, we are referring to the relevant company in the Group for processing your data. Tech City Connect Ltd. is the controller and responsible for this website.

We have appointed data privacy manager who is responsible for overseeing questions in relation to this policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below:

Data Privacy Manager

[email protected]

Tech Connect, 85 Great Portland Street, London, W1W 7LT. 

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

What does this Privacy Policy cover?

This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Services, but not to the practices of companies we don’t own or control, or people that we don’t manage. We gather various types of Personal Information from our users, as explained in more detail below, and we use this Personal Information internally in connection with our Services, including to personalise, provide, and improve our services, to allow you to set up a user account and profile, to contact you and allow other users to contact you, to fulfill your requests for certain products and services, and to analyse how you use the Services. 

We use the terms “Personal Data” and “processing” as they are defined in the GDPR, but “Personal Data” generally means information that can be used to individually identify a person, and “processing” generally covers actions that can be performed in connection with data such as collection, use, storage and disclosure. Company will be the controller of your Personal Data processed in connection with the Services.

As noted in the Terms of Service, we do not knowingly collect or solicit personal information from anyone under the age of 18. If you are under 18, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from an individual under age 18, we will delete that information as quickly as possible. If you believe that an individual under 18 may have provided us personal information, please contact us at [email protected].

Will Tech Connect ever change this Privacy Policy?

We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time, but we will alert you to changes by placing a notice on the Tech.London website, by sending you an email, and/or by some other means. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is collected.

Should you wish to have access to previous versions of the Privacy Policy, please contact us at [email protected].

Do I need to inform you of any changes? 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

What if there are third-party links?

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

What information does Tech Connect collect?

Information You Provide to Us:

We receive and store any information you knowingly provide to us. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, email or otherwise. This includes personal data you provide when you:

Register and create an account on our website and/or through your account settings;

Subscribe to our service or publications;

Request marketing to be sent to you;

Enter a competition, promotion or survey; or

Give us some feedback.

We may communicate with you if you’ve provided us the means to do so. For example, if you’ve given us your email address, we may send you promotional email offers on behalf of other businesses, or email you about your use of the Services, only after you have consented for us to do so.  Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our services. If you do not want to receive communications from us, please indicate your preference on the Account Information page or contact us at [email protected].

Information Collected Automatically:

Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, geolocation data, device identification, “cookie” information, the type of browser and/or device you’re using to access our Services, and the page or feature you requested. 

Cookies and “similar technologies”

We have included cookies, web beacons and similar technologies into this section because they all perform similar functions even, if from a technical perspective they work slightly differently.

All of these technologies allow us to better understand how users are using Tech.Connect’s website and other related services. They can also be an essential part of providing certain online functionality. They are all essentially small data files placed on your computer (or other device) that allow us to tell when you have visited a particular page, or performed a particular action (ie clicking a particular button) on our website.

These technologies are used by most websites as they provide useful insight into how the services are being used, as well as improving speed, performance security and enabling us to improve our personalisation of your experience. 

Cookies

These are small text files placed in the memory of your browser or device when you visit a website. Cookies allow a website to recognize a particular device or browser. There are several types of cookies:

Session cookies expire at the end of your browser session and allow us to link your actions during particular browser session. 

Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites.

First party cookies are set by the site you are visiting.

Third party cookies are set by third party side separate from the site you are visiting.

There are a number of ways that you can influence how cookies are used on your particular device. Most commercial browsers (such as Chrome, Safari, Edge, Internet Explorer, Firefox, etc.) allow you to set preferences for whether to allow or block website cookies.

They will also provide tools that allow you to remove any cookies that have already been set. Using the ‘Help’ functionality of your browser or an internet search, will help you to understand how to use these features for your particular browser.

Additionally, we have incorporated specific cookie functionality on our website that allows you to easily indicate when you first visit the site whether or not you are happy for cookies to be set on your device. 

When you first visit our site, a Cookie Control box will be displayed allowing you to choose whether to allow cookies or not. Essential cookies will be set when you first visit our site.

If you click on the ‘Accept’ button in the Cookie control box, we will enable our Analytics Marketing Cookies. Alternatively, you can click the “Settings” button, where you will see further information and have the ability to accept or reject our different types of cookies individually.

If you do not positively agree to use of cookies on one of the ways described above, we will not set any non-essential cookies.

You can change your choice at any time by clicking the the persistent cookie icon at the bottom of the screen.

Web beacons

Small graphic images (also known as ‘pixel tags’ or ‘clear GIFs”) that may be included on our sites and services that typically work in conjunction with cookies to identify our users and user behaviour.

The use of such technologies  fall into the following general categories:

Essential. We may use cookies, web beacons, or other similar technologies that are necessary to the operation of our sites, services, applications, and tools. This includes technologies that allow you access to our sites, services, applications and tools; that are required to identify  irregular site behaviour, prevent fraudulent activity and improve security; or that allow you to make use of our functions such as saved search or similar functions;

Performance Related. We may use cookies, web beacons, or other similar technologies to assess the performance of our website, applications, services and tools, including as part of our analytic practices to help us understand how our visitors use our website, determine if you have interacted with our messaging, determine whether you have viewed an item or link, or to improve our website content, applications, services, or tools;

Functionality Related. We may use cookies, web beacons, or other similar technologies that allow us to offer you enhanced functionality when accessing or using our sites or keep track of your specified preferences, interest, or past items viewed so that we may enhance the presentation of content on our sites.

Marketing Related. We may use first party of third party cookies and web beacons to deliver content, including ads relevant to your interests, on our sites or on third party sites. This includes using technologies to understand the usefulness to you of the advertisements and content that have been delivered to you, such as whether you have clicked on an advertisement.

We use analytics providers such as Google Analytics. Google Analytics uses cookies to collect non-identifying information. Google provides some additional privacy options regarding its Analytics cookies at http://www.google.com/policies/privacy/partners/.

We may use this data to customise content for you that we think you might like, based on your usage patterns.  We may also use it to improve the Services – for example, this data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make the Services interesting to as many users as possible.

Category of Data

Source of Data (if not Data Subject)

Purpose of Processing

Grounds for Processing (e.g. contractual necessity, legitimate interest, consent)

Specific Legitimate Interest  (if applicable)

Customer Account Data (e.g. first last name, email,company, ip address)

Data Subject

Analytics

Legitimate Interest

Monitoring and conducting analytics on website & app use, pages/links clicked, traffic demographics, patterns of navigation, on potential security/spam breach, on performance issues, etc.

Customer Account Data (e.g. first last name, email, company)

Data Subject

Customer Success Communication

Legitimate Interest

Personalised service and communications related to the customer’s use of the product.

Customer Account Data (e.g. first last name, email, company)

Data Subject

Marketing Campaign (email, list creation, ads)

Legitimate Interest

Personalisation, market research, targeted advertisement, or direct marketing.

Customer Account Data (e.g. first last name, device type, browser)

Data Subject

Product Development

Legitimate Interest

Improving performance, troubleshooting bugs, other internal development needs.

Customer Account Data (e.g. first last name, email)

Data Subject

Creating user profile

Contractual Necessity

Contractual necessity. 

User Session Data (e.g. utms, logged in, xsrf token)

Data Subject

Using Tech Connect Products

Legitimate Interest

Maintain logged-in state during a single browsing session. Maintain their logged in state across browsing sessions. Enable users to log back in when a new session is started. Prevent cross-site request forgery attacks. Product feature rollout, conducting analysis. Ad performance and conversion tracking. Personalisation of Web Content.

Will Tech Connect  share any of the personal information it receives on Tech.London?

We may share your Personal Information with third parties as described in this section:

Information that’s been anonymised:  We may anonymise your Personal Information so that you are not identified as an individual, and provide that information to our partners. We may also provide aggregate usage information to our partners (or allow partners to collect that information from you), who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. However, we never disclose aggregate usage or de-identified information to a partner (or allow a partner to collect such information) in a manner that would identify you as an individual person.

Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, we use a newsletter campaign management company to receive and hold your name and email address, to send out emails for us. We make sure that relevant data processing agreements are in place with the agents.

Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.

User Profiles and Submissions: Certain user profile information, including your name, location, and any video or image content that such user has uploaded to the Services, may be displayed to other users to facilitate user interaction within the Services or address your request for our services. Your account privacy settings may allow you to limit the other users who can see the Personal Information in your user profile and/or what information in your user profile is visible to others. Please remember that any content you upload to your public user profile, along with any Personal Information or content that you voluntarily disclose online in a manner other users can view (in messages and comment areas etc.) becomes publicly available, and can be collected and used by anyone.  

Business Transfers: We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.

Protection of Tech Connect and Others: We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to comply with law or court order; enforce or apply our Terms of Service and other agreements; or protect the rights, property, or safety of Tech Connect, our employees, our users, or others.

Third Party Marketing: We will get your explicit consent before we share your personal data with any company outside the group of companies for marketing purposes.

Is Personal Information about me secure?

Your account is protected by a password for your privacy and security. You must prevent unauthorised access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security.  Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

We seek to protect Personal Data using appropriate technical and organisational measures based on the type of Personal Data and applicable processing activity.  

The Tech.London website uses SSL (https).

Account passwords are hashed when stored in our database.

Tech Connected employees use passwords and enable screen locking.

Access to DigitalOcean is limited on a need to know basis and requires Two-Factor Authentication (2FA).

Tech Connect performs third-party penetration testing.

How long do you retain my personal data for? 

We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you Services, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data, when applicable) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Erasure below for further information.

In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. Afterwards, we retain some information in a depersonalised or aggregated form but not in a way that would identify you personally.

What Personal Information can I access?

Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:

name and password

email address

Company name

The information you can view, update, and delete may change as the Services change.  If you have any questions about viewing or updating information we have on file about you, please contact us at [email protected]

What choices do I have?

You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.

You may be able to add, update, or delete information as explained above. Some information may remain in our records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.

What rights do I have regarding my personal data?

You have certain rights with respect to your Personal Data, including those set forth below.  For more information about these rights, or to submit a request, please email [email protected].

Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardises the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision.  In some cases, we may also need you to provide us with additional information, which may include Personal Data, if necessary to verify your identity and the nature of your request.

Access:  You can request more information about the Personal Data we hold about you and request a copy of such Personal Data by emailing [email protected].

Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. You can also correct some of this information directly by emailing [email protected]

Erasure: You can request that we erase some or all of your Personal Data from our systems.  

Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilise some or all of our Services.

Portability:  You can ask for a copy of your Personal Data in a machine-readable format.  You can also request that we transmit the data to another controller where technically feasible.

Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes, such as for direct marketing purposes.

Restriction of Processing:  You can ask us to restrict further processing of your Personal Data.

Right to File Complaint: You have the right to lodge a complaint about Company’s practices with respect to your Personal Data with the supervisory authority of your country or EU Member State.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Where is data held?

The Services are hosted and operated through the Company. 

We aim to keep your personal data inside the European Economic Area (EEA).

Some of our third party providers are based outside the EEA, so their processing of your personal data might involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Third party providers

Service providers acting as processors based in the United Kingdom and the United States of America, who provide IT and system administration services.

Professional advisers acting as processors or joint controllers including lawyers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.

HM Revenue and Customs, FCA (Financial Conduct Authority) regulators and other authorities acting as processors or joint controllers based in the UK who might require reporting of processing activities in certain circumstances.

DigitalOcean LLC, 101 6th Avenue, New York, NY (https://www.digitalocean.com/legal/), we use their servers in EEA.

Amazon Web Services Inc. (AWS), P.O.Box 81226, Seattle, WA 98108-1226, USA (http://aws.amazon.com/), we use their servers in EEA, but it is possible that some of the data might be transferred to servers in the United States of America. 

Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94042, USA (http://www.google.com/policies/privacy/partners/), we use their servers in EEA.

Typeform SL, C/Bac de Roda, 163 (Local), 08018 – Barcelona, Spain with servers in EEA, (https://admin.typeform.com/to/dwk6gt).

Hotjar Limited, Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta (https://www.hotjar.com/legal/compliance/gdpr-commitment).

The Rocket Science Group LLC d/b/a Mailchimp, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA (https://mailchimp.com/legal/privacy/), with servers based in the United States of America.

What if I have questions about this policy or my personal data?

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to [email protected], addressed to the Data Protection Manager.

Physical address: London Connectory, 160 Old Street, London EC1V 9BW

Email address for contact: [email protected]

Supported by Gust, founder & ecosystem partner

All rights reserved. ©TechCityConnect Inc. 2024