Deliveroo to introduce new safety measures for riders, but do they go far enough?

Aug 4, 2017 ·


The spate of recent acid attacks on couriers across London has saw the likes of UberEATs and Deliveroo facing criticism from their own riders that the firms are not doing enough to protect them when they are out and about making deliveries.

Amid rising criticism and claims from couriers that they have felt unsafe for months, one of the biggest operators in the space has moved to introduce new safety measures designed to protect its riders from similar attacks in future.

London-headquartered Deliveroo, has announced today that it will introduce helmet-mounted cameras and would be encouraging its riders to use a new app designed to flag dangerous addresses and postcodes to other riders.

The move, which was announced on the BBC’s Victoria Derbyshire show, comes as the firm looks to allay fears about rider service and stave off an exodus of workers, with over 70 of its riders having unassigned themselves from work in the last three weeks.

Deliveroo has also said that it intends to hire 50 extra staff who will be focused on rider safety.

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