Chattermill raises £600K to use ‘deep learning’ to help companies make sense of customer feedback

Dec 8, 2017 · techcrunch.com

Computerscreen v1

Chattermill, a London-based startup that uses ‘deep learning’ to help companies make better sense of customer feedback, has raised £600,000 in seed funding. Backing comes from Entrepreneur First — Chattermill is an alumnus of the company builder — and Avonmore Developments, along with a number of angel investors, including Jeff Kelisky, CEO of Seedrs.

Founded in 2015 by friends Mikhail Dubov and Dmitry Isupov, Chattermill is one of a number of startups that are tackling the problem of how to sift through and respond to customer feedback and across multiple channels. With that data growing exponentially, the company is employing deep learning to help do the job in, arguably, a much more scalable and potentially more accurate way.

"We help companies understand and improve their customer experience: we give companies insight that helps them craft better products and services," Dubov, Chattermill’s CEO, tells me. "Companies with best in class customer experience ultimately have more loyal customers and find it easier acquiring them in the first place. Customer feedback is the best data to understand customer experience and while most companies have a lot of customer feedback, few have the tools to extract insight from it".

Read Complete Article

RT @L_Pbusiness: Networking in full swing with @RajeshAgrawalUK meeting companies on our business growth programmes #growinLDN #startups #s…

Every death from knife crime on London’s streets is a tragedy. I’m increasing spending on knife crime prevention an… https://t.co/oEo7sd21Ka

Applications are open for the first of the Mayor of London’s TechInvest events https://t.co/Y4i9ftmZDi

How to build your idea (this #Christmas) without a single line of #code https://t.co/oAwbDbh0UB

✨ 👼 ✨ Middleweight Designer gig at @observe_effect https://t.co/mMFxy079qw #job

Tech.London Weekly

×