Chattermill raises £600K to use ‘deep learning’ to help companies make sense of customer feedback

Dec 8, 2017 · techcrunch.com

Computerscreen v1

Chattermill, a London-based startup that uses ‘deep learning’ to help companies make better sense of customer feedback, has raised £600,000 in seed funding. Backing comes from Entrepreneur First — Chattermill is an alumnus of the company builder — and Avonmore Developments, along with a number of angel investors, including Jeff Kelisky, CEO of Seedrs.

Founded in 2015 by friends Mikhail Dubov and Dmitry Isupov, Chattermill is one of a number of startups that are tackling the problem of how to sift through and respond to customer feedback and across multiple channels. With that data growing exponentially, the company is employing deep learning to help do the job in, arguably, a much more scalable and potentially more accurate way.

"We help companies understand and improve their customer experience: we give companies insight that helps them craft better products and services," Dubov, Chattermill’s CEO, tells me. "Companies with best in class customer experience ultimately have more loyal customers and find it easier acquiring them in the first place. Customer feedback is the best data to understand customer experience and while most companies have a lot of customer feedback, few have the tools to extract insight from it".

Read Complete Article

RT @sfagency: Do not miss this #talk on #teams with legend @alisoncoward from @bracketagency - you'll be sorry if you do 🤓 via @techdotlon…

1 million EU citizens live in London. Government must ensure any new registration system is quick & simple, with th… https://t.co/ok0WU8bSwC

RT @catalyst_au: On Saturday we completed our 12th international mission, this one to London for @LDNTechWeek with 16 participants from acr…

Linux and open-source jobs are in more demand than ever https://t.co/kq38XL4MBI

ACMA unveils NBN consumer standards https://t.co/lvw5GG88x6 by @thelaughingsub