Details

We’re looking for a trainer to join our Customer Success team to be the first point of contact for new school using BridgeU. You will be responsible for guiding clients through the onboarding process through to launch, to ensure a seamless transition and successful implementation. As a fast growth, customer-focused business, we are investing in passionate, smart and dedicated individuals to help ensure that our customers get the care and support they need to be active advocates of the BridgeU platform.

Responsibilities

- Serve as central, strategic point of contact for BridgeU partner schools during the onboarding and training process.

- Collaborate with clients to conduct needs assessment, provide bespoke implementation planning, and support internal school process changes.

- Conduct in-person and online training for school staff and students in BridgeU partner schools.

- Liaise with internal stakeholders to be the ‘voice of the customer’ in order to improve training curriculum and documentation.

Requirements

- 2-3 years of experience in teaching or training delivery

- Preferred experience working in/ with secondary schools.

- Excellent communication and presentation skills.

- Technically savvy and a quick learner of new technologies.

- Eligibility to work in London

- Preferred experience working with Salesforce

- Ability to regularly travel on short notice. Travel will typically be 1 week per month, with seasonality to reflect the school year.

If you're curious about global education, if you love working with customers, if you're inspired by Education Technology. If you've thrived in training roles before and want to bring your expertise to a fast-growth startup environment, then we want to hear from you!

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