Master Phone Repair Technician


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Cracked It is an award-winning social enterprise phone repair service that trains and employs young ex-offenders.

Our mission is radical: to harness the £2bn-a-year repair market to support vulnerable youth to move away from crime.

Our ex-offender technicians staff our pop-up repair clinics in workplaces, including River Island and the Ministry of Justice. After six months with us, we support them into permanent employment in the wider world.

Phones are fixed. Londoners are safe.

We were named one of 'London's best iPhone fixers' by the Evening Standard and awarded 'Social Enterprise of the Year 2018' by the Centre for Social Justice.

We’re on the hunt for a Master Technician - Cracked It’s resident repair maestro and fountain of tech knowledge.

You’ll be supervising repairs, coordinating our repair clinics and will have a hand in training up new recruits.

You’ll be a key part of our backbone team of three, working to fix phones and change lives with our Founder, Josh, and another newbie. You’ll make us wonder how we ever managed without you.

What you’ll be doing:

• Work your repair magic, taking devices from faulty to fixed

• Co-ordinate our pop-up repair clinics in large workplace

• Train up our new recruits

• Keep our repair arsenal stocked up

• Ensure our customer care is top-notch

What we're after from you:

• When it comes to iPhones, Samsung smartphones and iPads, you’re exceptional at device diagnostics, LCD/digitizer replacement and component-level repairs. Integrated circuit (IC) repair and micro-soldering (BGA and SMD) would be bonuses.

• You can use your tech geekery to teach trainees and charm customers

• You take responsibility in your stride

• You can spin a lot of plates at once

• You care enough about out mission to get stuck right in

Some exclusive Cracked It extras:

• Your birthday off as an extra day of leave. Enjoy!

• You’ll change young Londoners’ lives

• You’ll have an influential voice in a growing start-up

• You’ll join our team at special networking events

Core details:

• Salary: £23,000 - £27,000 pro-rata, dependent on experience

Hours: Full-time and part-time options considered. You’ll need to be available to work on the occasional evening or weekend.

Location: Our HQ is in Dalston, London. The work will require you to travel across the city and occasionally beyond.

Contract length: 1 year fixed term contract (subject to 3-month probationary period). We hope to be able to extend this as we grow.

Annual leave: 25 days holiday pro rata (on top of 8 bank holidays) + your birthday off!

Start date: As soon as possible (appointment is subject to an enhanced Disclosure Barring Service check and two references)

How to apply:

Applications close at 9am on 1st October 2018.

We’d welcome applications before this date as we’ll be conducting interviews on a rolling basis.

Head to to find out more and apply using our online application form.

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