Cyber Security Analyst


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Global Relay is the leading provider of cloud-based archiving, supervision, eDiscovery, and analytics to the global financial sector. We deliver services to over 23,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports over 50 data types, including email, instant messaging, Bloomberg®, Thomson Reuters, social media, and mobile messaging.

We’ve won major awards for our growth, management, and culture – including the Deloitte Fast 50 Leadership Award, Canada’s 10 Most Admired Corporate Cultures, and the Deloitte-sponsored Canada’s Best Managed Companies awards. Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in seven other cities across the world, including major financial centers like New York, Chicago, and London.

We’ve recently expanded our London operations to better serve our UK and EU customers. Our brand-new, four-story EMEA headquarters on Cannon Street (near St. Paul’s Cathedral) features state-of-the-art amenities, a spectacular view of the city, and a conference centre for customer events.

We provide fantastic opportunities to individuals passionate about business and technology. These opportunities include working alongside members of our leadership team. Receiving mentorship from seasoned technology and business professionals. And doing business with the world’s largest, most influential banks and enterprise organizations.

We currently have over 450 employees worldwide, with plans to have a 150-strong team in London by 2020.

To learn more about our business, culture, and community involvement, visit our company website.

The Role:

The Security Analyst provides support for a suite of security services to our worldwide clients. This position responds to security threats and vulnerabilities, fulfills security requests, and escalates network and system anomalies in line with operational objectives.

Role Responsibilities:

- Providing first level support for security incidents and requests by monitoring alerts, owning and managing security incidents through to resolution, and resolving security requests

- Monitoring network and system alerts, and own and manage network and system tickets through to warm handoff to an Operations/DevOps team member

- Adhering at all times to separation of duties between your role as a member of the security team that monitors the activities of privileged users, and privileged network and Operations/DevOps team members that use their privileges to resolve incidents and fulfill requests in the production environment

- Providing quality customer service, including interacting with Global Relay employees, answering internal Global Relay inquiries, and escalating as necessary

- Registering and classify received incidents and service requests

- Undertaking an immediate effort to address security issues in a timely fashion

- Undertaking an immediate effort to escalate network and system issues in a timely fashion

- Analyzing security events, incidents, and problems to provide recommendations on action

- Updating staff and clients on the status of incidents and service requests at agreed intervals

- Escalating incidents and service requests to appropriate resources

- Executing time-sensitive operational tasks as defined in a task list

- Creating scheduled and ad-hoc reports using identified tools such as MS Office and specialized applications

- Performing other security-related system administration duties as needed


- Knowledge of internet and network technologies; specifically TCP/IP, UDP, SMTP, HTTP, HTTPS, FTP, SFTP and FTPS; any other Internet and network technologies would be an asset

- Strong understanding of and exposure to security tools such as firewalls, IDS/IPS, anti-virus, anti-spam, and server and network device hardening

- Ability to write and modify scripts and/or program in various languages, such as Python and PowerShell

- Working knowledge of security incident and event management systems such as HP ArcSight and Splunk

- Proven competence with using MS Office and other desktop applications

- Previous experience in maintaining and troubleshooting day-to-day operational processes, such as report generation, data verification and data correlation

- Excellent verbal and written communication skills

- Superior attention to detail and follow-up

- Ability to follow processes, multi-task, and excel in a fast-paced environment

- A passion for customer satisfaction and responsiveness

- Methodical and creative approach to problem-solving

- Recognized security industry certifications, such as CompTIA Security+

To Apply:

Think you’re a great fit for this job? Apply today with your cover letter and resume in one PDF document. No phone calls please; applicants must be eligible to work in the U.K.

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