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Customer Success Executive


Overview

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Details

We are Fliplet, a fast growing start-up embarked on a mission to bring the power of mobility to businesses around the world.

We are a team of 20 Flipletonians providing our app building platform to over 30 large companies and we are looking for our next Customer Success Executive to help with communicating our mission to customers while also making sure they make the most of what Fliplet has to offer.

What does it mean to be a Customer Success Executive at Fliplet?

- Work closely with clients to ensure they are getting the most value from Fliplet

- Act as the voice of the customer, internally interfacing with Product, Marketing and Sales teams

- Onboard new customers

- Maintain high customer satisfaction by monitoring KPIs and being proactive

- Grow existing Fliplet accounts

- Conduct end user training sessions

Does it sound like your ideal role? Then, is this you?

- Be organised and capable of managing multiple clients and projects

- Be process driven, avoid doing things twice and create processes to reduce duplicate work

- Thoughtful, pragmatic and organised - our customers depend on you being calm and reliable

- Love mobile, love tablets, love apps. You will be helping customers realise their mobile app dreams

- Entrepreneurial attitude, ready to bring on board new ideas and protect them whenever you are challenged;

- Customers come first in whatever you do

- You understand we are a constantly changing and evolving company so you can adapt quickly to changes

And you also have:

- Ability to manage large and medium projects, we work primarily with multinational customers

- Strong communication skills, experience working with large companies and multiple project stakeholders is preferred

- Analytical and oriented towards results

- Tech savvy - previous knowledge of CSS/ HTML and some creative skills would be an advantage as you’ll be able to bring customer’s mobile app dreams to life

Then get in touch! We have work to do: thousands of businesses around the world are waiting for the power of mobility!

A commission will be part of the package offered.

Got any questions? You can email us at [email protected]!

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